Warranty Claim
The warranty applies when:
1. The claim is made within 3x24 hours of the parcel being received from Beenaism by the buyer directly, not by a third party or beyond, with the hangtag still fully attached (unwashed), the item unworn and free of any scent or odour.
2. Personal shoppers (jastip) are required to inspect the condition of the item before forwarding it to the buyer.
3. Returns must be sent within 3x24 hours of the item being received. Return shipping is borne by the buyer; the cost of sending the item back out is borne by Beenaism.
4. Complaints raised more than 3 days, or weeks, after the stated period are no longer eligible.
5. An unboxing video is required, recorded in one unbroken take, from the sealed parcel through to the opened product.
6. There is a defect in the fabric, such as a tear or a hole
7. There is a stain or ink mark that cannot be removed
8. There is a fabric-fibre defect longer than 1cm.
9. The garment does not match the size chart (larger or smaller than the usual 1-3cm tolerance allowed for mass production).
10. The item sent does not match the item ordered
11. Claims based on personal preference or without a clear reason cannot be accepted.
To make a warranty claim, please contact our customer service:
0812-1000-1154